Once you have completed your order online you should receive a confirmation to the email you registered with. This is a confirmation of payment received and also that your order is due for delivery on the date you have selected at the checkout.
It is possible to change details on your order like the message on the greeting card, the delivery address, other delivery details, or even the date of delivery. Simply call us during office hours at least one working day before your delivery is due. If you wait to call on the delivery day, it may be too late to make changes without an extra charge, since your design may have already been created and even on a delivery route before the office is open for calls.
Jerusalem deliveries have 2 slots when they leave our Studio (subject to change), one at approximately 11:30am and the other at approximately 5:30pm. The drivers take them on a route around Jerusalem which can take a couple of hours, so your order can arrive within one of those two time periods, but will also depend on traffic and other factors.
If you would specifically like your order delivered in the morning/afternoon slot you can make this request when ordering. However, please understand that a request does not mean guaranteed. Various factors will also affect the slot your delivery has been designated for.
To have your balloons delivered at a specific time you can call the office to arrange this (there is a surcharge).
(for out of Jerusalem deliveries, please see 'Shipping' section below)
We take the greatest care of your balloons until they arrive at their destination. Your gift will always make an amazing impact and be delivered in its full glory!
By using top quality, professional grade balloons and monitoring the completed arrangement in our studio for a period of time before sending it out, we know that you will be getting the best and ensure that every design reaches you in perfect condition.
However, if something on your delivery pops soon after you have received we will be happy to fix it for you. You will need to bring it to our Studio In Har Nof during opening hours. If you arrange timing with us before coming, we can even fix it for you on the spot.
Unfortunately, we cannot come to you to fix designs, though. Once the balloons are out of our hands we can not take responsibility for them anymore.